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Andalemexico Terms & Conditions

All bookings are made and accepted subject to the terms and conditions set out below. By using the Site, you signify your binding agreement to these Terms. We reserve the right, in our sole discretion, to change, modify, add, or remove portions or all of these Terms at any time. Please check these Terms periodically for changes. Your continued use of the Site following the posting of changes to these Terms constitutes your binding acceptance of those changes.


We are acting as an intermediary or as an agent for travel providers in selling services or in accepting reservations or bookings for services such as hotels, tours, flights, etc.


To confirm the reservation of an airticket, the full payment must be received within two (2) days.
To confirm the reservation of a hotel, a tour or vacation package, a non refundable deposit of $300 US (per person) deposit must be received within seven (7) days after receipt of our offer.
The deposit needs to be paid by bank transfer. Upon receipt of your deposit, a confirmation email will be sent. Please note that no reservation can be confirmed without a deposit.

Final payments

Final payment is due 60 days prior to the tour departure date or 30 days prior to your arrival in the hotel. If registering for a tour or vacation package less than 60 days prior to tour departure date or for a hotel less than 30 days prior to arrival date, payment in full will be due at the time of reservation. Failure to complete payment 30 days prior to travel date will be considered notification of cancellation by default and is subject to cancellation charges as outlined.

Cancellations and changes by the client

If the client must cancel his reservation, must be notified in writing. Cancelations and reservation changes must be made Monday to Friday from 10am to 6pm Mexican time.

Confirmed refunds will be sent only to the same bank account of the person who initially sent the money. Refunds are less the non refundable deposit of 300 US$ plus cancellation charges depending on the date of cancellation.

Vacation arrangements through are sold as packages, and therefore we regret that there can be no refunds on unused hotel rooms, meals, sightseeing, ground transportation or other services.

Cancellations of tours by Andalemexico

Andalemexico reserves the right to cancel any tour prior to departure. We will inform the client 30 days prior to departure in such a case. If we are forced to cancel a tour due to inadequate tour participation or conditions beyond our control, our liability is limited solely to the price of the tour. Andalemexico cannot be held responsible for financial losses due to the imposition of a charge by airline carriers on partially or totally non-refundable tickets. It is our sincerest desire to operate all tours offered; consequently cancellations by us are a matter of last resort. Refunds limited to the above conditions apply, which shall release Andalemexico from any further liability.

Changes of tours by Andalemexico

We reserve the right to change any itinerary of a tour at any time when it is deemed advisable for the comfort, well-being or safety of the group members or to comply with governmental restrictions.


To join one of our tours, we suggest that you purchase a health and accident insurance for Mexico.

About our tours

Ours tours are offered in cooperation with our suppliers of travel services in Mexico. The groups are an interesting mix of people from all over the world. Many visitors find these trips are opportunities to build friendships with people of different nationalities and cultural backgrounds and often this turns out to be the highlight of their adventures with us.

Medical requirements for tours

Good physical and mental health are essential for the enjoyment of our tours. The client certifies that s/he does not have any physical or other condition or disability that would create a hazard for himself/herself or other participants. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by rigorous activity, altitude, heat, cold, etc., notify Andalemexico in writing in advance of travel.


Andalemexico gives notice that all travel services provided in connection with its itineraries are rendered either by ourselves or by our associated local tour operators and suppliers of travel services. Andalemexico acts as the agent for the passenger in regard to travel whether by railroad, motor coach, private car, boat, aircraft or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay, irregularity or additional costs resulting directly or indirectly from any of the following causes: weather, failure of any means of transportation to comply with schedules, quarantines, strikes, civil disturbances, theft, government regulations or changes in transport or lodging beyond the reasonable control of Andalemexico. The company and its owners cannot be liable for any delay, mishap, inconvenience, expense, irregularity, or damage through the negligence or default of any company or individual engaged in providing these services.
Andalemexico is responsible for the reservation making process only, thereby acting as an agent between you and the hotel, airline, tour operator and other travel related services offered. Responsibility for actions taken by the property, agency, its employees and related entities are solely the responsibility of the property/agency and does not reflect or bind Andalemexico in any way.

Release and Assumption of Risk

The client is aware that during a tour that s/he will participate in, under the arrangement of Andalemexico and our associates and agents, certain risks and dangers may apply. In consideration of, and as part payment for the right to participate in such tours and other activities arranged by Andalemexico, the client has read the above and hereby assumes all of the above risks. The client agrees not to hold Andalemexico responsible for actions, causes of action and claims, debts and demands of any kind and nature whatsoever, which have or which may arise in connection with the tour or participation in any services arranged for him/her by Andalemexico, their agents or associates. The terms hereof shall serve as release and assumption of risk for the client's heirs, administrators and executors for all members of his/her family, including any minor accompanying the client. In the case that the client does not purchase a travel insurance, s/he assumes full responsibility and frees Andalemexico from any and all responsibility in case of accident, illness or whatever other possible contingency. The client certifies that s/he has read and understood to all of the Terms and Conditions.

How to reserve and pay at Andalemexico

The procedure to make use of our services and to pay for them is as follows: Andalemexico will receive your request for travel services in Mexico through the reservation system of our website or by e-mail. One of our reservations specialists will be in charge of your request and will check for availability of the requested services. You will receive an e-mail confirming availability and prices of such items as air tickets, hotel accomodation, airport transfer, car rental, tourist packages or other services. If any item is not available as requested we will suggest alternative but similar services. For flight reservation there might be different regulations of airlines. In any case of a flight reservation you receive immediately an email confirmation with all necessary details. Once you confirm your satisfaction with the reservation details, we will send you a reservation confirmation by e-mail. The confirmation e-mail will include the payments procedures described below.

Payment instructions

Credit cards cannot be accepted online. For that reason, we are using as an intermediate company.

Bank transfers should be made to the bank account specified in your confirmation email.

After you make your payment, please send the following information to your reservations executive at Andalemexico by email or fax:
Name of the person or company that made the transfer, the date you ordered the transfer

All bookings with AndaleMexico are governed by the laws of Mexico. The buyer hereby consent to the exclusive jurisdiction and venue of the courts in Mexico City for all disputes related to this Agreement.

When booking a tour with ground services in Mexico, a representative of Andalemexico will be waiting for you at the airport to assist you. You will be able to identify our representative by our welcome sign.
Tour Operator

Mexico City, July 2014

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